### SHIPPING & FEES

• Q: What is the shipping time and cost?

  • A: Standard Shipping is FREE for all orders, typically delivered within [5-10] business days. If you desire faster delivery, you may upgrade to Express Shipping for an additional $4.90 at checkout.

• Q: Are there extra fees for international payment?

  • A: We do not charge transaction fees. However, please note that your card issuer or bank may apply foreign transaction fees.

### REFUNDS & RETURNS

• Q: Can opened or used products be returned?

  • A: No, unfortunately, cosmetics that have been opened or used cannot be returned or refunded due to hygiene and quality control standards. Returns are only accepted for verifiable product defects or allergic reactions (with proof).

• Q: How long does a refund take?

  • A: Once your returned item is received and inspected, the refund will be processed to your original payment method within 10 business days.

### PRODUCT SAFETY & INFO

• Q: What is the shelf life and recommended period of use?

  • A: The expiry date is marked on the product packaging. We recommend using the product within 12 months after opening.

• Q: Is this product safe for sensitive skin?

  • A: Our products have undergone [e.g., dermatological testing or vegan certification]. If you have extremely sensitive skin, we strongly recommend checking the Full Ingredient List and performing a patch test before regular use.

### ACCOUNT & BENEFITS

• Q: What are the benefits for new subscribers?

  • A: New subscribers receive a [e.g., 10% Discount Coupon] for their first purchase. Subscribe to our emails to receive continuous updates on exclusive deals!